KDC enters into a TA agreement with all of its clients for whom significant service is provided. This is when KDC is going to have a long-term, ongoing relationship with the client. For example, one or two phone calls concerning a specific development topic does not trigger a TA agreement.
A generic example of a Technical Assistance Agreement, very similar to what KDC uses, is provided at the following link: TA Agreement. This is offered only for information purposes and KDC provides no warranty of its completeness or legal robustness. We have developed this format over a number of years, striving to balance completeness and readability.
There are 19 clauses within the agreement. They cover, among other things, the term of the agreement, the services to be provided, governing laws, liability limitations, and confidentiality. The agreement is a legal contract that protects both the client and the service provider should there be a conflict or breach of contract. It should offer protection and limit the liability of both parties.
Each agreement must be adapted to address the specific tasks, a time frame and the level(s) of service being provided to the client. Agreements are usually set for a term of 12 months to allow for annual revisions to reflect the new stage of business and the corresponding services that will be provided. Agreements should also state the payment terms to be established as well as what products or information will be provided to the client during the term of the contract. If possible, your lawyer should review and approve the contract before you enter into it. Agreements, when written properly will benefit both the client and the service provider providing direction, goals and outcomes within a set period of time.
By: Cathy Smith